Refund policy

Return & Refund Policy

Last Updated: October 30, 2026

At Mokvriis, we want customers to shop with confidence. This policy explains return eligibility, return shipping responsibilities, refunds, exchanges, and cancellations.

1. 60-Day Return Window

Customers may request a return for eligible products within 60 calendar days after delivery.

To begin a return, please contact service@mallvic.com within the applicable return period.

2. Return Eligibility

For standard change-of-mind returns, products must generally:

  • Be unused, unworn, and unwashed.

  • Remain in their original condition.

  • Include original packaging, tags, and accessories where applicable.

  • Be accompanied by proof of purchase.

Certain hygiene-sensitive, perishable, or safety-related items may have additional return restrictions where clearly disclosed and legally permitted.

These conditions do not limit statutory rights concerning defective or incorrectly supplied products.

3. How to Request a Return

  1. Contact service@mallvic.com.

  2. Provide your order number and reason for return.

  3. Wait for our team to review your request.

  4. Follow the return instructions provided.

  5. Securely package the product and retain available tracking information.

Please do not send products to our business address unless specifically instructed.

4. Return Shipping Costs

Change-of-Mind Returns: Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Products: Mokvriis will cover reasonable return shipping costs or arrange another appropriate remedy when the issue is attributable to our error.

We do not charge a separate restocking fee for eligible standard returns.

5. Refund Processing

After receiving and inspecting an eligible returned item, we will notify you of the refund decision.

Approved refunds are normally processed within 3–5 business days to the original payment method.

Your bank or payment provider may require additional time to post the refund.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Include your order number, a description of the issue, and photographs where available.

We will review your request and offer an appropriate replacement, refund, or other remedy as required by applicable law.

7. Exchanges

Exchange requests may be submitted to our customer support team.

Exchanges are subject to product availability.

8. Order Cancellations

To request an order cancellation, please contact us as soon as possible.

Cancellation cannot be guaranteed once fulfillment or dispatch has begun.

If an order has already shipped, eligible products may still qualify for return after delivery.

9. Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection laws.

10. Contact Information

Store Name: Mokvriis
Legal Business Name: Synthos LLC

Business Address:
10449 W Palm Ln
Avondale, AZ 85392
United States

Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Website: https://mokvriis.com